Case Study:
Tony Smilevski

The changing regulatory landscape has created a void that general advice will step in to fill. It comes back to why you decide to sell insurance in the first place: to help everyday Australians who are underinsured. You’re not going to be able to do that through a full advice model.

Since switching to general advice and working with Sustainable Life Solutions,  my work-life balance has seen an amazing change. The technology driven general advice solution gives me full autonomy to do what I need to do and decide when I need to do it — it’s up to me. The platform that consists of a CRM and compliance solution does all the heavy lifting and makes compliance so much easier.

I chose to work with Sustainable Life Solutions for their automated compliance system and I haven’t been disappointed. All the calls are recorded and monitored, and to me that’s a very important part of general advice, to know you are well within the limits of what you are allowed to do and not crossing into personal advice.

Left to get on with the job

Sustainable Life Solutions provides support in the background that allows us as consultants to do our job knowing we’re doing the right thing by clients and that we’re ticking all the right boxes when it comes to compliance.

This has given me the ability to write a lot more business. It takes about a fifth of the time it takes to provide full advice, and the costs to the adviser are minimal.

I’ve offered personal advice and general advice and I think there is a place for both types. General advice can work in unison with personal advice; it is an easy way for clients to enter the insurance market. When they are ready, they are able to take that next step to personal advice. At some stage, everyone will need to receive personal advice.